Opportunity at Palmer

Palmer is built to set the standard for private capital administration.

We were designed from the ground up for complex private capital structures, without the constraints of legacy systems or processes. Our approach combines experienced professionals, a purpose-built operating model and carefully applied technology to deliver consistent, high-quality outcomes for our clients.

Our focus is simple: clarity, precision and service that works the way it should. We build long-term relationships by being responsive, thoughtful and reliable in how we deliver.

As we continue to grow, we are investing in our platform, our people and the way we operate, creating an environment where individuals can take ownership and contribute to a business that is designed to do things better.

We are looking for an experienced and driven Senior Manager to join our Loan Agency team in Madrid. In this role, you will manage a portfolio of loan agency mandates, lead client relationships and contribute to the growth and development of the team. You will work closely with senior management to deliver outstanding service to our clients while ensuring full regulatory compliance across our Spanish and European operations.

This is an excellent opportunity for a motivated professional with deep loan agency expertise to take on a leadership role in a fast-growing, entrepreneurial environment where your contribution will have direct impact.

We offer

A collaborative and inclusive team culture

Clear career progression within a growing international firm

Exposure to complex, high-profile cross-border transactions

Role and responsibilities (include but are not limited to):

Client Relationship Management

Serve as the primary point of contact for a portfolio of loan agency clients,



including borrowers, arrangers and lenders

Build and maintain strong, long-term client relationships, ensuring client satisfaction and retention

Coordinate client onboarding, including KYC/AML documentation, account opening and system set-up

Respond to client queries promptly and professionally, escalating issues where appropriate

Participate in client review meetings and periodic reporting calls

Service Delivery Excellence

Manage day-to-day loan agency operations across a portfolio of syndicated and bilateral loan transactions

Oversee the administration of facility agreements, including drawdown notices, repayment, interest calculations and fee processing

Monitor and manage covenant compliance, agent consent requests and amendment/waiver processes

Ensure accurate and timely processing of all transactions in accordance with facility documentation

Coordinate with legal counsel, lenders and borrowers on complex transactional matters

Maintain and update internal systems, records and reports to the highest standard

Identify and implement process improvements to enhance service quality and operational efficiency

Leadership & Team Development

Lead, mentor and support junior team members, fostering a culture of learning and professional development

Assist with the training and development of analysts and associates within the Loan Agency team





Contribute to team capacity planning, workflow management and quality assurance

Act as a role model for Palmer's values: Focus, Discipline, Accountability and Team Spirit

Business Development & Strategy

Support business development initiatives, including preparation of proposals and participation in pitches

Identify and elevate cross-sell opportunities across Palmer's broader service offering

Contribute to the development of the Loan Agency service line in Spain, including local market growth initiatives

Assist in building Palmer's profile in the Spanish and European loan market through networking and market engagement

Qualifications/Experience

Minimum 6–8 years of experience in loan agency, corporate trust or debt capital markets administration

Strong knowledge of syndicated loan documentation (LMA standards) and facility agency operations

Prior experience in a client-facing or relationship management role within financial services

Experience managing and developing junior team members

Degree educated, preferably in Finance, Law, Business or a related discipline

Familiarity with Spanish financial regulatory requirements is an advantage

Excellent communication and interpersonal skills, with the ability to engage confidently with clients and senior stakeholders

Strong analytical skills and high attention to detail

Ability to manage multiple priorities under pressure and meet deadlines consistently

Self-motivated, proactive and results-driven

Proficiency in Microsoft Office, particularly Excel and Word

Experience with loan administration systems is desirable

Languages

Fluency in English and Spanish is essential; additional European languages are an advantage

📌 Senior Manager, Loan Agency (Madrid)
🏢 Palmer
📍 Madrid