We are looking for a ITOM Governance, ITSM & Platform Delivery Specialist for one of our customer who has an expertise in:- Role Overview The ITOM Governance, ITSM & Platform Delivery Specialist focuses on the detailed design and implementation of IT processes, governance frameworks, and service management practices required to support a platform-centric operating model. This role translates operating model vision into operational workflows, service catalogues, RACI matrices, and performance metrics across IT platforms and shared services. Key Responsibilities * Process & ITSM Maturity Assessment: Conduct maturity assessments of As-Is IT service management (ITSM) and governance processes, identifying friction points and optimization levers. * Platform Delivery Model Setup: Design operational ways of working (WoW) for platform teams, including release management, demand management, incident/problem workflows, and cross-platform integration. * Governance Charters & Scorecards: Establish charter documents for governance boards (e.g., Architecture Review Board, Change Advisory Board)



and define KPI/scorecard tracking metrics. * Shared Services & Sourcing Interface: Support the setup of shared service centres (e.g., Regional Digital Centres) and define interfaces between internal platform teams and external vendors/partners. * Role Profiling & JDs: Draft clear job descriptions, skill requirements, and RACI accountabilities for new platform and operational roles. * Target ITSM / Service Delivery Process Designs & Workflow Blueprints * Platform-Level RACI & Operational Ways of Working (WoW) Manual * IT Governance Charter, Board Structures & Scorecards * Role Profiles, Job Descriptions, and Skill Mapping Matrices Required Skills & Qualifications * Experience: 6–10 years in IT Service Management (ITSM), IT Operating Model execution, or IT Governance advisory within general enterprises or management consultancies. * Certifications: ITIL v3/v4 Foundation/Managing Professional,

📌 ITOM Governance, ITSM (Comunidad de Madrid)
🏢 Ubique Systems
📍 Comunidad de Madrid