We’re one of the fastest-growing Shopify Retention Agencies in the space, and the brands we work with love us for it. Our team is small, sharp, and obsessed with turning one-time buyers into loyal customers - and we’re looking for someone who shares that obsession, and can lead others toward it too. We’re a remote-first company, so you’re free to work whenever suits you best, just make sure you’re online from 12-5pm CE(S)T so we can stay in sync with the team and clients. Please only apply if you can commit to this. Your mission: own the strategy and outcomes for your pod’s highest-value, most complex accounts, turning data-driven decisions and strong client leadership into the standard the rest of the team is built to meet. What you'll do: * Independently manage 5-6 Shopify brands doing over 5M/y, including our most complex, highest-value accounts * Own the retention roadmap across your portfolio: planning calendars, timing, and revenue targets,
and interpreting data to define next steps * Develop advanced retention strategies and review campaigns before they reach the client * Work with a more junior Retention Manager who handles copy and project management for your clients, freeing you up to focus on strategy and the relationship * Mentor RM1s and RM2s in your pod: coach them on client-facing skills, strategic thinking, and data-driven decision-making * Run client onboarding for new brands, setting the right tone and expectations from day one * Stay genuinely at the cutting edge of retention marketing and bring that thinking back to the team What we're looking for (non negotiable): * 4+ years hands-on experience, including running high-value/high-complexity accounts * Full funnel understanding, not just email metrics * Proven ability to develop retention strategy from scratch, * Strong relationship builder with proven client-facing experience, including coaching or mentoring other marketers * Agency background or 8fig+ brand experience What you'll get: * Competit