Dutch Speaking Solutions Consultant About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We take pride in our curated approach to career placement, ensuring that every candidate finds a role that elevates their professional trajectory while providing our clients with industry-leading expertise. Job Overview We are currently seeking a motivated professional for a Dutch Speaking Solutions Consultant position in Bulgaria, based in the vibrant capital of Sofia. This is a unique opportunity to join a high-impact customer support services team where you will leverage your language skills to resolve complex inquiries and provide premium assistance to Dutch-speaking clients globally. Key Responsibilities * Provide high-quality technical and functional support to Dutch-speaking customers via phone, email, and live chat.
* Identify customer needs and deliver innovative solutions within the customer support services framework. * Maintain accurate records of customer interactions and service documentation in our internal systems. * Collaborate with international teams to optimize communication strategies and improve overall customer satisfaction metrics. * Navigate multiple digital tools to troubleshoot inquiries and elevate complex issues to the appropriate departments. * Ensure all service level agreements are met while maintaining a professional and helpful brand voice. * Participate in ongoing training to stay updated on the latest trends in the BPO and customer support services industry. * Native or fluent Dutch (spoken and written). * Valid EU passport (mandatory). * Strong desire to pursue professional growth within the competitive customer support services industry. * Excellent interpersonal and problem-solving skills, perfect for those seeking premium Dutch-speaking jobs in Bulgaria.