Portuguese Speaking iRobot Support Specialist About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and integral industry leaders. As a specialist in recruitment for high-growth sectors, we pride ourselves on delivering bespoke career opportunities that define success for our candidates and excellence for our clients. Job Overview We are currently seeking a dynamic individual to join a prestigious team for a Portuguese Speaking iRobot Support Specialist position in Bulgaria. This role is a unique opportunity to thrive in the innovative consumer electronics sector, providing top-tier technical assistance to clients while enjoying one of the most exciting international career experiences among the available jobs in Bulgaria. Key Responsibilities * Provide expert technical support and troubleshooting for innovative consumer electronics products, specifically within the iRobot ecosystem. * Manage incoming customer inquiries via phone, email, and live chat,



ensuring the highest level of satisfaction for Portuguese-speaking users. * Diagnose hardware and software issues with precision, guiding users through effective solutions in the consumer electronics space. * Document customer interactions accurately within our CRM systems to maintain high quality-assurance standards. * Collaborate with international support teams to stay updated on the latest consumer electronics product launches and updates. * Translate technical documentation and support guides to ensure seamless communication for our Portuguese-speaking market. * Contribute to the continuous improvement of the support experience by identifying recurring issues and suggesting process enhancements. * Native or fluent Portuguese (spoken and written). * Valid EU passport (mandatory). * Proven passion for consumer electronics and modern smart-home technology. * Strong communication skills and a customer-centric mindse

📌 Portuguese Speaking iRobot Support Specialist (Marbella)
🏢 Mercier Consultancy Group
📍 Marbella