Italian Speaking Player Support Specialist About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities through our extensive network of global partners, ensuring every candidate finds their idóneo professional trajectory. Job Overview We are currently scouting for a talented individual to fill the Italian Speaking Player Support Specialist position in Bulgaria for a globally renowned name in the Gaming & Esports sector. This is a unique chance to combine your passion for competitive gaming with a rewarding career move, as you represent the frontline of player experience for one of the world’s most innovative gaming companies. Key Responsibilities * Provide high-quality support to Italian-speaking gamers via live chat, email, and social media channels. * Troubleshoot technical issues, account security concerns, and in-game transaction inquiries with precision.



* Maintain deep knowledge of game mechanics, patches, and tournament events to assist the Esports community effectively. * Foster positive interactions with the player base, upholding the brand identity of our premium gaming partners. * Collaborate with internal teams to identify emerging trends or bugs within the gaming environment. * Contribute to internal knowledge bases to streamline support processes for the Italian-speaking market. * Engage with the Gaming & Esports community to ensure an unparalleled experience for every user. * Native or fluent Italian (spoken and written). * Valid EU passport (mandatory). * Passionate interest in the Gaming & Esports industry with familiarity in popular game titles. * Excellent communication skills and the ability to empathize with the gaming community. * Previous experience in customer service or a similar role is highly preferred. * Flexibility to work in a dynamic, intern

📌 Italian Speaking Player Support Specialist (Aragón)
🏢 Mercier Consultancy Group
📍 Aragón