Hungarian Speaking Solutions ConsultantAbout Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We pride ourselves on providing bespoke career advancement opportunities, ensuring that every professional finds a role that aligns with their personal and career ambitions. Job Overview We are currently seeking a talented professional for the Hungarian Speaking Solutions Consultant position in Bulgaria. This role is idóneo for individuals passionate about providing exceptional client experiences within the high-growth customer support services industry, offering a unique opportunity to kickstart your career in one of Europe’s most vibrant tech hubs. Key Responsibilities * Act as the primary point of contact for Hungarian-speaking clients, ensuring prompt and accurate service delivery. * Resolve complex inquiries through various support channels, including phone, email, and live chat.
* Maintain high levels of customer satisfaction by providing tailored solutions that meet specific user needs. * Collaborate with cross-functional teams to escalate and resolve technical or process-related issues efficiently. * Analyze customer feedback to drive continuous improvement in service delivery protocols within the customer support services department. * Meet and exceed performance metrics and KPIs to qualify for monthly performance bonuses. * Document all interactions accurately within the CRM database, maintaining professional standards at all times. * Native or fluent Hungarian (spoken and written) is mandatory for this role. * Valid EU passport or a valid work permit for Bulgaria. * Previous experience in customer support services or a client-facing environment is preferred. * Proficiency in English to communicate effectively within our diverse, international office environment. * A proactive, pro