Experteer Overview In this role you will be the main technical and escalation contact for post-sales service customers across EMEA, driving service solutions with partners. You’ll help grow services, enable partners, and ensure high-quality delivery of data center solutions. You will collaborate with sales, engineering, and product teams to advocate for customers and improve service outcomes. This is a hands-on, cross-functional role focused on Customer success and growth in a fast-paced environment. Compensaciones / Incentivos • Manage and nurture long-term relationships with key customer stakeholders • Provide expert technical support and troubleshooting, escalating when needed • Assist with onboarding and user training for our product/service • Identify and pursue opportunities for account growth and upselling • Advocate for customers within the company and relay feedback to product/engineering • Monitor KPIs related to satisfaction, retention,



and service delivery; report on performance • Maintain proactive communication about product updates and best practices • Collaborate with sales, engineering, product management, and customer success to ensure a seamless experience • Contribute to technical documentation, knowledge bases, and FAQs Responsabilidades • Degree in Computer Science, Engineering or equivalent experience • English fluency; additional languages welcome • Minimum 5 years in IT industry with partners and sales experience • Experience with IT Enterprise Infrastructure services (Linux, Windows OS, Network and Storage) and Data Center operations • Strong interpersonal, project management, collaboration, and communication skills • Ability to manage projects, milestones, and deliverables across multiple levels and partners • Strong listening, verbal, and documentation skills • Customer-focused mindset and quality-driven approach • Ability to travel for partner and customer engagements Requisitos principales •

📌 Technical Account Manager (Barcelona)
🏢 Supermicro
📍 Barcelona