German Speaking Customer Service Agent About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. As a leader in the industry, we pride ourselves on facilitating career growth while helping our partners deliver exceptional service standards. Job Overview We are currently seeking dedicated professionals for a German Speaking Customer Service Agent position in Bulgaria. This is an incredible opportunity to advance your career within the Customer Support Services industry while enjoying a fully supported relocation to one of Europe’s most vibrant professional hubs, which is among the most sought-after German-speaking jobs in the region. Key Responsibilities * Deliver premium-level support to German-speaking clients via phone, email, and chat. * Resolve complex inquiries, ensuring high levels of customer satisfaction within the Customer Support Services industry.



* Maintain comprehensive knowledge of client products and services to provide accurate and efficient assistance. * Document all customer interactions accurately within the internal CRM system. * Collaborate with internal teams to identify and elevate critical issues, contributing to process improvements. * Uphold the highest quality standards expected of a German Speaking Customer Service Agent position in Bulgaria. * Meet and exceed performance targets and KPIs as defined by management. * Native or fluent German (spoken and written). * Valid EU passport (mandatory). * Strong interpersonal skills and a commitment to professional customer care. * Ability to work on-site in Sofia, Bulgaria, for this key Customer Support Services role. * Proven ability to troubleshoot and resolve issues in a high-paced, professional environment. * Positive attitude and willingness to join a diverse, multicultural team in one of the most exciting German-speaking jobs currently availabl

📌 German Speaking Customer Service Agent (Región de Murcia)
🏢 Mercier Consultancy Group
📍 Región de Murcia