About the Role

The Client Success team partners with Gartner clients to ensure they achieve exceptional value from their Gartner investment while advancing their most important business priorities.

As a Client Success Manager, you will serve as a strategic partner to a portfolio of clients, helping them leverage Gartner's research, experts, tools, and insights to make informed business decisions and achieve measurable outcomes.

You will build trusted relationships with senior stakeholders, drive client engagement, and play a key role in strengthening long-term client partnerships through consistent value delivery.

What You'll Do
• Manage a portfolio of Gartner clients and serve as a strategic partner throughout the client lifecycle.

• Develop a deep understanding of client priorities, initiatives, and business challenges.

• Build trusted relationships with stakeholders ranging from C-level executives to functional leaders.

• Recommend strategies that help clients maximize the value of Gartner's research and advisory capabilities.

• Drive engagement, value realization,



and ongoing utilization of Gartner services.

• Conduct regular business reviews focused on client outcomes, priorities, and opportunities.

• Leverage client insights and engagement data to proactively identify risks and growth opportunities.

• Collaborate with internal Gartner teams to deliver exceptional client experiences and business outcomes.

• Contribute to strong client retention through consultative partnership and measurable value delivery.

What You'll Need
Required Qualifications
• Fluency in English at a professional business level.

• Fluency in one or more of the following languages: Spanish, French, Arabic, Dutch, German, Italian, Norwegian, or Swedish.

• 4+ years of relevant professional experience in customer success, account management, consulting, advisory, client services, or similar client-facing roles.

• Strong executive communication and stakeholder management skills

📌 Client Success Manager (Barcelona)
🏢 Gartner
📍 Barcelona