Conduct outbound calls to clarify or request customer customers through submission and verification procedures with clarity and professionalism.
Collaborate with internal teams to resolve documentation issues.
Provide feedback on recurring challenges and contribute to process improvements.
Requirements
Strong attention to detail and the ability to handle sensitive information responsibly.
Excellent communication skills in Dutch and English (native or near‑native level).
Ability to work independently as well as part of a team.
Familiarity with regulatory environments or documentation processes is a plus.
Commercial insights and ability to convince customers and key stakeholders about the necessity of keeping documentation up to communication and multitasking skills.
Comfortable working with computer systems and various software with compliance or documentation processes is a plus.
Core Competencies
Demonstrates strong communication skills in Dutch and English, with a focus on guiding customers through documentation processes and collaborating with internal teams.
Exhibits attention to detail and the ability to handle sensitive information while contributing to process improvements.