We are looking for a talented and highly motivated Spanish Customer Operations Representative to join a strong group, developing one of the world's leading online gaming brands.
The Spanish Customer Operations Representative provides customer assistance for the evoke brand by delivering excellent-quality service to our customers across our platform and communication channels.

What you will be doing:
• Assisting customers via live chat, telephone, and email, depending on business needs, in areas related to products and brands offered in evoke group.
• Ensuring first-time resolution for our customers, using all available tools and resources.
• Collaborating with other departments in resolving specific cases to deliver excellent service to our customers.
• Verifying specific documents from customers.
• Being part of training processes to ensure quality service and proper development.
• Applying all regulatory and internal processes related to different areas, such as Responsible Gaming, Compliance, Complaints, Transactions, etc.
• Analyzing your contacts to optimise your performance.




• Using a variety of different software and back-office tools.
• Being part of specific projects according to business needs and personal features with the management team.
• Embracing feedback as a source of development for your career.

Requirements

Who we are looking for:
A person with the following features:
• Responsibility, autonomy, and problem-solving.
• Teamwork spirit and a positive attitude.
• Good communication skills.
• Multitasking skills.
• Ability to work under pressure.
• Ease in adapting to change
• Good English level, both oral and written.

Desirable:
• Experience assisting customers.
• Experience in the online gambling industry.

*Please provide an English CV with your application. This role involves working in two rotating shifts(08:00-16:00 / 16:00-24:00).

What we offer:
Our roles offer more than just a job, you’ll become part of the evoke family We have created

📌 Spanish Customer Operations Representative (Ceuta)
🏢 Evoke
📍 Ceuta