Hello

At Factorial we're looking for a new Partner Account Manager (Business Development) for the General Market to help us support and scale our Partner Services team to the next level. As part of the team in charge of owning the post-sales relationship with our most strategic partners, you'll focus on managing key strategic partner accounts, establishing and deepening long-term partnerships, and building processes that make them scale.

Ready to be part of the challenge?

About the team

Our Partners team opens doors to new markets by building meaningful partnerships that help us grow together. If you thrive on collaboration and love creating win-win relationships, we’d love to have you on board.

The Role

As the primary post-sales reference for strategic partners (large resellers, vendors, and tech players), you work on two levels: building structured partner governance and directly driving account retention and growth. Since this is a new role, you will design foundational playbooks and coordinate internal teams to help these high-impact partnerships scale.

What you'll do





• Own account health and growth: Drives retention, contract renewals, and commercial expansion across all strategic partner accounts.
• Build strategic partner relationships: Establishes and deepens long-term partnerships from executive alignment down to daily collaboration.
• Lead post-sales operations: Acts as the main point of contact for onboarding, feature adoption, escalations, and account renewals.
• Orchestrate internal teams: Coordinates cross-functionally with Sales, Customer Success, Product, and Finance to ensure a seamless partner experience.
• Design scalable processes: Creates foundational governance models, playbooks, and rituals to help strategic partnerships scale effectively.

What are we looking for?

• Manages strategic partner portfolios: Holds full accountability for account health, NDR, churn reduction, and client expansion across key partners.
• Runs joint business p

📌 Partner Account Manager (Barcelona)
🏢 Factorial
📍 Barcelona