Description: Are you an empathic person with a passion for helping others? Our client is looking for an Icelandic-speaking Customer Support Advisor to join their team in Spain Join a multicultural support team representing a prestigious travel company. You'll be the connection between general travellers and accommodation providers, ensuring top-tier service and support. Enjoy engaging team activities, training, and personal development in a vibrant and international environment. About the company Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.



What will you do? Support international travellers by clarifying service and payment inquiries Communicate with customers and accommodation suppliers via email and phone Ensure high-quality customer service by identifying and understanding customer needs Mediate between parties and resolve issues with professionalism Follow set procedures and accurately log all interactions Work in a team-oriented environment to ensure service excellence Candidate profile Icelandic C2 level and advanced English proficiency Excellent written and verbal communication skills Strong PC skills (Office 365, CRM, internal platforms) Problem-solving mindset and solution-driven approach Motivated, goal-oriented, and customer-focused Adaptable to changing priorities and business processes Affinity with accommodation platforms Previous customer service experience is valued Employer offers 38.5h/week (Monday to Sunday), shift 09:00 - 20:00h Temporary contract that goes to a permanent one after 3 months Relocation support is offered Initial 3-week training with continued coaching “Feel Good” program: Spanish lessons, team activities, quizzes Private health insurance (upon perm

📌 Icelandic-speaking Customer Service to Barcelona, Spain
🏢 Nordic Jobs Worldwide
📍 Barcelona