About HyperGuest HyperGuest builds the technology powering hotel and travel-partner connectivity for the international travel industry. We're growing fast, and we're hiring a Junior Account Manager to support our account management team as we expand. About HyperGuest HyperGuest builds the technology powering hotel and travel-partner connectivity for the international travel industry. We're growing fast, and we're hiring a Junior Account Manager to support our account management team as we expand. The Role As Junior Account Manager, you'll support the day-to-day relationship management of a portfolio of customer accounts, working closely with a senior Account Manager. You'll be a point of contact for routine account needs and help keep operations running smoothly across departments. This is a good entry point into travel-tech account management, with room to take on more account ownership as you build up experience. Responsibilities * Support day-to-day account relationships for a portfolio of customers, under guidance from a senior team member * Monitor account performance (volume,
revenue, contract values) and flag notable trends or issues to the team * Maintain regular communication with accounts to support connectivity and identify potential opportunities * Support the contracting process between travel partners and hotels and data accuracy * Handle first-line customer service requests; elevate complex issues to senior Account Managers or other departments * Keep CRM records accurate and up to date Requirements * 1 year experience in travel, travel-tech, hotel online distribution, or a related customer-facing role * Some exposure to sales or account management concepts * Organized, proactive, and eager to learn * Comfortable working toward targets with support from the team * Familiarity with Google Suite (Gmail, Drive, Docs, Slides, Slack) * Basic MS Excel skills, with willingness to build these up quickly * Excellent English; other languages a plus * Good commu