Responsibilities / Tasks
For our office in
Granollers
, we are looking for an
Interim Back Office Specialist
to support customer service, order management and administrative operations, ensuring an efficient order-to-cash process and an excellent customer experience.

Key Responsibilities
- Act as the first point of contact for customers via phone and email, managing inquiries and coordinating with internal departments when required.
- Prepare and manage customer quotations and follow up on commercial offers.
- Process customer purchase orders, create sales orders and coordinate product availability and delivery.
- Monitor order fulfillment in collaboration with Supply Chain and Logistics teams.
- Register and coordinate service requests, assigning technicians according to availability and geographical area.
- Manage service invoicing, including proforma and final invoices, credit notes and related documentation.
- Administer maintenance contracts, ensuring accurate system updates, intervention tracking and billing activities.




- Resolve incidents arising throughout the order-to-cash process.
- Coordinate travel arrangements for field service technicians and other employees.
- Ensure accurate administrative documentation and data management.

Your Profile / Qualifications
- Studies in Administration & Finance
- Minimum 2 years of experience in a Back Office, Order Management or Customer Service role.
- Strong administrative and organizational skills.
- Experience working in a project-based environment is a plus.
- Native-level Spanish and advanced English. Portuguese is an advantage.
- Excellent communication and stakeholder management skills.
- Strong customer orientation and problem-solving mindset.
- Ability to manage multiple priorities and work effectively across departments.
- Results-oriented and proactive approach.

We Offer
- Please note: This is an interim role.
- Attractive compensation package aligned with experience and responsibilities.
- Private health

📌 Interim Back Office Specialist – Customer Service (Granollers)
🏢 Gea Group
📍 Granollers