Romanian Speaking Player Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized for bridging top-tier talent with industry-leading organizations across Europe. We specialize in placing professionals into high-impact roles, ensuring that both our candidates and clients thrive within the dynamic landscape of general business.
Job Overview
We are currently scouting for a talented individual to fill the Romanian Speaking Player Support Specialist position in Bulgaria for a major player in the Gaming & Esports sector. This is an exceptional opportunity to launch a career in one of the most exciting, fast-paced industries while enjoying a fully supported relocation experience.
Key Responsibilities
- Provide high-quality support to gaming community members via live chat, email, and tickets in Romanian.
- Assist players with technical troubleshooting, account management, and in-game transaction inquiries.
- Stay updated on the latest industry trends within Gaming & Esports to provide expert-level guidance.




- Collaborate with internal teams to elevate complex technical bugs or community issues.
- Ensure all interactions reflect the premium brand voice of our Gaming & Esports client.
- Maintain a deep understanding of game mechanics, patches, and tournament events to assist the user base effectively.
- Contribute to the continuous improvement of the support knowledge base through player feedback.
- Native or fluent Romanian (spoken and written) skills are mandatory for this role.
- Valid EU passport (mandatory for employment in Bulgaria).
- A genuine passion for Gaming & Esports and familiarity with modern gaming platforms.
- Excellent communication skills with a customer-centric mindset.
- Ability to thrive in a multicultural, on-site office environment in Sofia, Bulgaria.
- Previous experience in customer service or community management is highly advantageous.

What We Offer
- Competitive Monthly Sala

📌 Romanian Speaking Player Support Specialist (España)
🏢 Mercier Consultancy Group
📍 España