Scopely is looking for an IT Support Technician II to join our IT/Ops team in Barcelona on a on-site basis, working 5 days a week from the hub. At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a general team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. The IT/Ops team keeps everything behind the scenes running smoothly and we make sure all teams are equipped and connected - whether across the office or halfway around the world. AV struggles? Don’t worry, we’ve got this. What You Will Do * Run diagnostics, assess impact, and prioritize support requests, owning them through resolution with timely, empathetic communication * Troubleshoot workstation, connectivity, identity, and workplace-technology issues across macOS, Windows, iOS, and Android * Act as a subject-matter expert maintaining operational ownership,



technical knowledge, and clear escalation paths * Employee onboarding, offboarding, device lifecycle, and access processes * Prioritize tasks based on impact and urgency * Administer and improve support processes, identifying opportunities to streamline, automate, and enable self-service * Understanding of industry-standard security best practices with a specific focus on data integrity and malware protection for workstations * Produce high-quality technical documentation, runbooks, standards, and knowledge-base content * Research and recommend innovative, automated approaches for system administration tasks that scale with the company's growth * Use AI responsibly to improve support while maintaining human oversight * Support our AV/VC platform (Zoom) What We’re Looking For * At least 5 years of related IT support or service desk experience * Experience with macOS, Windows, iOS, Android, periphera

📌 IT Support Technician II (España)
🏢 Scopely
📍 España