Job Title: Fashion Support Consultant - (Dutch speaking) - Onsite - GS02 Job Description Step into a Game-Changing Career Ready to join an innovative and fast-growing team? We’re a integral leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most recognized brands - the ones you use every day - helping them grow through technology and integrated solutions. If you’re looking to develop your career and feel inspired, this is your opportunity. What You Will Do in This Role As a Fashion Support Consultant, you will: * Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands. * Take incoming calls from boutiques and shops via telephone and resolve demands. * Log call details onto call management systems and provide response and resolution within SLA. Maintain service and product knowledge andexpertiseassociated with applications specific to individual customers. * Escalate potential service issues initially with Mentor.



To follow all the processes and procedures of the project. * Ensure contractual SLA ismaintained. * Provide cover for other Agents in their absence, either within the same team or across teams. * Liaise with Supervisors/ Mentors on specific projects where requested. * To understand and comply with administrative duties including holiday,sicknessand overtime forms in a timely and accurate manner. * To attend regular Team Meetings. * To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, qualityand customer satisfaction. Requirements * Native level of Dutch plus a fluent level of English * Working knowledge of IT Platform, equipment, and applications: Windows/MS Office * Good disposition to work in a customer service environment * Customer care skills – ability to listen to and understand the customers’ needs * Ability to take ownership of, and progress calls to

📌 Fashion Support Consultant (España)
🏢 CNX
📍 España