Are you an experienced operations professional with a passion for driving efficiency and leading external partners? Do you enjoy working in a dynamic, international environment where you can influence processes and make a real impact? Then this could be the right opportunity for you.

About the Role

We are looking for a Credit and Surety (C&S;) Outsourcing Expert to join our C&S; Operations team in Madrid, reporting to the General Head of C&S; Operations.

The role requires strong Technical Accounting and Credit Control expertise, including cash management, reconciliations, and debt collection activities, and basic knowledge in taxation aspects to ensure effective oversight, governance, and risk management. The successful candidate acts as a subject matter expert, providing guidance to stakeholders and translating business and accounting requirements into clear operational instructions.

You will ensure that our external service provider delivers high-quality services in line with agreed SLAs, controls, and business expectations.

You will work closely with internal stakeholders,



act as a key point of contact for all credit control related matters, and play an important role in strengthening processes, enhancing service delivery, and supporting continuous improvement initiatives within a globally connected organization.

Key Responsibilities

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Lead and oversee the outsourced Technical Accounting team, ensuring delivery against agreed targets, service levels, and quality standards

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Build and maintain effective relationships with key internal stakeholders and act as a central point of contact for credit control topics

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Drive process improvements and operational efficiencies across credit control activities, in collaboration with global teams and Operational Excellence

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Ensure appropriate team structure, resource allocation, and performance monitoring through relevant KPIs, dashboards, and reporting

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Strengthen internal controls and ensure data quality standards

📌 Credit & Surety Technical Accounting Oversight Expert (Hybrid) (Madrid)
🏢 Swiss Re
📍 Madrid