Are you an IMS Change Manager in Madrid seeking a new interesting challenge?
If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for
We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:
- Own the governance process.
- Define KPIs and reporting frameworks.
- Coordinate stakeholders across different teams.
- Drive root cause analysis and improvement actions.
- Maintain procedures and standards.
- Govern process ownership, compliance and continual improvement.
- Monitor KPI performance.
- Escalate service risks and challenge non-compliance.
- ITIL
- ServiceNow
- KPI Reporting
- Governance Frameworks
- Root Cause Analysis (RCA)
- Stakeholder Management
- Process Compliance Management
- Audit and SLA Monitoring
Years' experience:5 to 8 years
Workplace: Madrid, 3 days from office
Work Schedule: 9 to 18.00 with one hour lunch
Permanent contract - We offer indefinite contracts from the first day.
Pay and benefits - Competitive salary and a versátil compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
Work from home - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace.
Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.
Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.
Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.
Connect globally - Work with people from all over the world. You can feel the multicultural workforce.