Job Title: Fashion Support Consultant (Polish-speaking) – Fashion Industry GS02
Experience the power of a game-changing career. Want to be part of an innovative and growing team? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Fashion Support Consultant in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.
Career growth and personal development. This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
Key Responsibilities
- Take incoming customer and from boutiques and shops calls and solve users’ demands
- Log call details onto call management systems and provide response and resolution within SLA




- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Ensure contractual SLA is maintained

Key Requirements
- Have a proficient or bilingual level of Polish, and advanced level of English
- Have minimum of 1-year relevant experience in fashion retail or retail
- Have knowledge of sales techniques (up-/cross-selling, objection handling, etc)
- Are Customer Driven, motivated to work in sales, opportunistic in creating sales leads
- Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
- Have exceptional customer-facing and customer-care skills
- Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office

What’s in it for you
- Full-time 39 hours/week contract: Monday to Friday from 8:00 to 19:00
- Salary 19.623 euros gross/year + up to 1.200 euros gross/year in

📌 Fashion Support Consultant (Barcelona)
🏢 Concentrix Spain Business Process Outsourcing S.L.U.
📍 Barcelona