Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We are looking for a Customer Service Representative with a high level of English and native level of Italian to join the Process Filtration Customer Service team based in Terrassa, Barcelona.

Key Responsibilities

Process, monitor, and follow-up customers' purchasing orders

Ensure effective service and administrative support for the assigned customers

Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies

Manage invoice creation, corrections, and the return of the material activities

Receive and process customer inquiries on standard pricing, lead-time, products, and availability,



through efficient and friendly communication with customers, to maintain excellent customer relationships

Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities

Relevant Experience and Skills

Minimum of 2 year of experience in customer service, administration, or logistics

Working knowledge of MS Office packages and Outlook

Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset

Native level of Italian and high level of English is required

Flexibility, ability to multitask, to manage time and to adopt to changes

Pro-active attitude, ability to take decisions when necessary, and to be a team player

What we offer you
- Permanent position in a multinational company
- Adaptable working hours (start between 7:00 and 9:30 AM, finish between 4:00 and 6:30 PM)
- Hybrid working model (3 days of remote working per

📌 Customer Service Representative (Terrassa)
🏢 Barcelona, Spain Donaldson Ibèrica Soluciones
📍 Terrassa