Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for Salesforce Service Lead. Main responsibilities: * Provide support in Pre-sales tasks for assigned accounts: Solution design, estimation, planning, and assumptions. * Share with the service team the client's vision, goals, and expectations. * When there's a dedicated team, allocate and supervise their tasks, managing assignments, vacations, and absences during the service. * Manage service progress to ensure deadlines, scope, and budget are met. * Facilitate change requests to ensure all parties are informed about schedule and budget impacts.



* Provide visibility of service progress to the client and the Client Lead. Lead follow-up meetings. * Alert operations management about potential deviations. * Supervise all incoming and outgoing service documentation. * Lead the resolution of problems arising from service evolution. * Pursue customer satisfaction regarding the service. * Ensure service objectives are met. Subsequently evaluate the service and identify successful and unsuccessful elements. * Responsible for sending customer satisfaction surveys regarding the service. * Identify potential Up & Cross Selling opportunities for the

📌 Salesforce Service Lead (Vitoria-Gasteiz)
🏢 Dentsu
📍 Vitoria-Gasteiz