Customer Service Representative (French-speaking) - On-site - Electrical Automotive Industry XM01Experience the power of a game-changing career Are you looking for what’s next? We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will:- Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands- Log call details onto call management systems and provide response and resolution within SLA- Maintain service and product knowledge and expertise associated with applications specific to individual customers- Ensure contractual SLA is maintained- Provide cover for other Agents in their absence,



either within the same team or across teams- Understand and comply with administrative duties including holiday, sickness and overtime- Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfactionYour qualifications- Are proficient or bilingual in French and are fluent in English- Have 1 year working experience in Customer Service- Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration- Have good disposition to work in a customer service environment- Can take ownership and progress calls to resolution or to elevate call to resolution- Experience in the automotive industry and wi- Have working experience with electric vehicles or possess your ownDon’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone.What’s in it for youWe challenge conventions to deliver outcomes

📌 Customer Service Representative (Barcelona)
🏢 Concentrix Spain Business Process Outsourcing S.L.U.
📍 Barcelona