Hola Consultores, S.L somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Trabajamos diseñando soluciones a medida de las necesidades de nuestros clientes.Somos una empresa 2.0 innovadora donde las personas son muy importantes para nosotros. La ética, transparencia, imparcialidad e independencia forman parte de nuestra filosofía.Only residents in (BARCELONA, Spain)We are excited to announce an opening for the position of Customer Response Agent., (not Call Center Agent) in a Company Airline.We are looking for the following profilesSPANISH / ENGLISH + ITALIANResponsibilities:Provide timely and proactive information in case of any disruption during daily operations.Offer solutions and assistance to customers affected by external factors such as weather conditions, volcanic eruptions, bird strikes, strikes, and other operational challenges.Proactively offer airport alternatives for potential overbooking situations and assist with hotel bookings, new flight tickets, meals, ground transport,



and other customer needs.Make courtesy calls to customers with special needs and monitor sensitive cases.Maintain a high level of professionalism and empathy while addressing customer concerns and needs.Collaborate closely with other departments, including Operations, Customer Service, and Ground Services, to ensure a smooth customer experience and quick issue resolution.Act as a liaison between customers and relevant internal teams to facilitate seamless communication and problem-solving.Use the company's CRM system to document interactions, update customer profiles, and track issue resolution.Perform cost control for all actions taken.Handle administrative tasks such as:Proactive management of booking issues.Creating and sending passenger certificates or communications after operational disruptions or delays.Supporting the finance department with fraud and chargeback management.Requirements:Previous experience in a customer ser

📌 Servicio De Atención Al Cliente (L'Ametlla del Vallès)
🏢 HOLA CONSULTORES
📍 L'Ametlla del Vallès