Job Title: Customer Representative (Italian-speaking) – Onsite - MS01 Job DescriptionExperience the power of a game-changing career Want to be part of an innovative and growing team? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Representative in Barcelona onsite, you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.Career growth and personal developmentThis is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.What you will do in this role- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts)



and solve users’ demands- Take incoming calls from boutiques and shops and resolve demands- Log call details onto call management systems and provide response and resolution within SLA- Maintain service and product knowledge and expertise associated with applications specific to individual customersYour qualifications- Are proficient or bilingual in Italian plus an advanced level of English- Have good disposition to work in a customer service environment- Have customer care skills – ability to listen to and understand the customers’ need- Can take ownership of, and progress calls to resolution or to elevate call to resolutionIt would be a plus if you have:- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configurationDon’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. We’ll do our best to match you with the right job, whether it’s this one or another role.W

📌 Customer Representative (Barcelona)
🏢 Concentrix Spain Business Process Outsourcing S.L.U.
📍 Barcelona