CUSTOMER SUCCESS MANAGER – BARCELONAGerman Speaking|French SpeakingAre you passionate about therestaurant and hospitality industryand experienced in building strong, long-term customer relationships?We're looking for talentedCustomer Success Managersto join a fast-growing internationalHospitality Technologybusiness supporting restaurants across European markets.We are particularly interested in candidates who have experience within therestaurant industryand understand the challenges faced by restaurant owners, General Managers and operational teams.LANGUAGE REQUIREMENTCandidates must speak either:German – Professional/Business LevelORFrench – Professional/Business LevelFluency in additional European languages would be advantageous.THE ROLEYou'll manage and develop a portfolio of restaurant clients, helping them maximise the value they receive from the platform while building trusted, long-term relationships.Depending on your experience and strengths,



your focus may includeCustomer RetentionorUpsell & Expansion.What you'll be doing:Building strong relationships with restaurant owners, General Managers and key decision-makersConducting regular customer check-ins and account reviewsMonitoring customer satisfaction, product usage and account healthIdentifying customers at risk of churn and proactively resolving issuesHelping restaurants maximise product adoption and valueIdentifying opportunities for upselling, cross-selling and account expansionDemonstrating additional products, features and solutionsWorking closely with Product, Support, Sales and Operations teamsContributing to customer retention, satisfaction and recurring revenue growthWHAT WE’RE LOOKING FOR2–4+ years' experience inCustomer Success, Account Management, Client Retention or Commercial Account Management, or Restaurant Management/leadership experince.A background inhospitality, particularly the restaurant industry, is highly desirableExperience withHospitality Tech, Restaurant SaaS, Reservation/Bookin

📌 Customer Success Manager (Madrid)
🏢 Momentum Global
📍 Madrid