At Reed & Mackay, we are more than a integral leader in travel and event management; we are a team united bypassion, care, and entrepreneurial spirit. As a unique brand within the Navan Group, we provide deep sector expertise and customised programmes from offices across the globe.With over 60 years of innovation in service, our success is built on delivering flexibility, reassurance, and insight to our clients. Our built-for-service technology and high-touch expertise removes the hassle from travel and event management, connecting businesses globally while keeping their people productive and safe and their costs down.Looking for the next opportunity? Join our dynamic, inclusive culture, where your ideas are valued, your growth is supported, and your contributions help shape the future of global travel and events.The main role of a Business Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a ‘high-touch’ service that saves clients time and drives down their total cost of travel.Key ResponsibilitiesSERVICEProvide a dedicated,



consistently high level of service to all travellers & travel bookers tailored to their individual requirements, with a desire to always exceed client expectation by going the extra mileEffectively manage your workload to meet all deadlines as required, internally or client drivenDemonstrate an excellent understanding of various account processes and policies, and can adapt quickly to any necessary changes to these, as and when they ariseWork directly with the client’s Global Travel Manager, for guidance on policy matters that require escalationPre-trip approval knowledge will be an advantageDemonstrate proactive thinking and provide a consultative approach to all travel requests providing an end-to-end solution for all clientsAdvise proactively on relevant Passport and Visa requirements and procedures for all destinationsAlways apply Quality Control procedures and processes in line with ISO27001

📌 External Job Post (Madrid)
🏢 Reed & Mackay
📍 Madrid