Make every customer interaction count.Are you a native Dutch speaker who enjoys helping people, finding solutions and delivering outstanding customer experiences?Join ADM Value Barcelona and become part of an international team supporting the loyalty programme of a major airline. You will help customers make the most of their membership, understand their benefits and enjoy a smooth, positive experience at every stage of their journey.This is a customer service role focused on quality, problem-solving and customer satisfaction — no sales targets.What will you do?As a Customer Experience Specialist, you will be a key contact for members of an international airline loyalty programme.Your day-to-day responsibilities will include:- Customer support: Respond to customer enquiries in Dutch via email and other communication channels.- Loyalty programme assistance: Help members understand their accounts, miles, rewards and membership benefits.- Travel-related enquiries: Provide guidance on bookings and services connected to the loyalty programme.- Problem-solving:



Investigate customer issues, manage complaints and follow up until a solution is reached.- Customer experience: Deliver clear, professional and personalised support in every interaction.- Accurate documentation: Update customer records and document interactions using CRM tools.- Service quality: Follow established procedures and contribute to continuous improvements in customer satisfaction.What are we looking for?We are looking for someone who combines excellent communication skills with a genuine commitment to customer service.You will be a great fit if you:- Have fluent written and spoken Dutch skills.- Have a professional level of English.- Enjoy communicating with people and finding practical solutions.- Are customer-focused, organised and attentive to detail.- Feel comfortable working with digital tools and computer systems.- Can adapt to an international, fast-paced working environment.- Are available to wor

📌 Dutch-Speaking Customer Experience Specialist (Barcelona)
🏢 Adm Value Barcelona
📍 Barcelona