About GramianGramian Consultancy is a boutique consultancy specializing in IT professional services and engineering tale solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.Role OverviewOur client operates a large-scale enterprise communications environment supporting business-critical collaboration, telephony, and video-conferencing services.We are looking for an experiencedCisco Collaboration & Video Conferencing Engineerwith strong hands-on expertise acrossCisco video conferencing, endpoints, telephony, SIP/H.323, and collaboration infrastructure. The role combines Level 2 operational support, troubleshooting, project participation, infrastructure health monitoring, vendor escalation, and local team coordination.CONTRACT:short-term contract (up to 1 year)LOCATIONS:On-site in Ottobrunn, Germany; Getafe, Spain; or Stevenage,



United KingdomPROCESS:intro call + 2-step client interview processResponsibilitiesResolve Level 2 incidents across Cisco telephony and video-conferencing environments.Troubleshoot conferencing hardware, endpoints, peripherals, and collaboration applications.Support Cisco CMS, Expressway, B2B, and Mobile & Remote Access (MRA) environments.Maintain Cisco video endpoints including Room, SX, Personal, EQ, Webex, and Board series.Monitor infrastructure health and proactively identify operational issues.Participate in telephony and video-conferencing projects and upgrades.Respond to customer escalations and coordinate complex issue resolution.Escalate technical issues to vendors and Level 3 support when required.Support operations teams on an ad hoc basis.Coordinate the local team and promote knowledge sharing across the functionRequirementsAdvanced hands-on experience with Cisco video conferencing, including CMS, Expressway, B2B, and MRA.Strong experience with Cisco video endpoints across Room, SX, Personal, EQ, Webex,

📌 Cisco Video Conferencing Specialist (Madrid)
🏢 Gramian Consulting
📍 Madrid