Job Title: Customer Experience Specialist (Flemish-speaking) - On-site - Automotive Industry JL01 Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Experience Specialist in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Luxury Automotive industry.What you will do in this role- Lead structured follow-up and support calls with prospective customers after they’ve expressed interest in a product- Represent a premium automotive brand with professionalism, courtesy, and attention to customer satisfaction- Reinforce brand value while identifying customer concerns or hesitations,



especially around pricing and product preferences- Collect key insights and summarize interactions in a clear, structured format to support retailer sales teams- Maintain consistency and relationship continuity by managing both follow-up and offer-related calls with the same prospects- Ensure all customer interactions align with the quality standards and premium positioning of the brand.Concentrix is a great match if you- Are bilingual or proficient in Flemish and English- Hold a high school diploma (minimum), with a preferred background in business, communications, or automotive studies- Bring experience in customer service or sales — ideally within the automotive or luxury sectors- Communicate clearly and confidently, especially with executive-level or high-end clientele- Demonstrate a strong interest in the automotive industry and premium products- Are structured, professional, and discreet in handling sensitive topics like pricing or commercial offers- Are comfortable following a de

📌 Customer Experience Specialist (Barcelona)
🏢 Concentrix Spain Business Process Outsourcing S.L.U.
📍 Barcelona