AtK-LAGAN, we are looking for anOn-site IT Support Specialistto join our team and act as the primary on-site IT support contact for employees at our Madrid office.You will be responsible for:Incident & Request Management:Manage incidents and service requests in ServiceNow, from qualification and prioritization through resolution, escalation, user communication, and closure.Level 2 Support:Provide Level 2 support for Windows workstations, peripherals, standard business applications, connectivity issues, and mobile devices in a corporate environment.Hardware & Software Provisioning:Handle hardware and software installation, configuration, troubleshooting, and deployment activities.Lifecycle Activities:Coordinate and execute IT onboarding, offboarding, equipment replacement, recovery, and inventory activities.Autonomous Collaboration:Work autonomously on site while coordinating priorities, escalations, and service performance with the Paris-based management team and local stakeholders.Documentation & Improvement:Maintain operational documentation, IT asset records, troubleshooting notes,



and contribute to the continuous improvement of support procedures and the user experience.What you need to excel in this position: Key Experience & Technical Skills:Proven hands-on experience in corporate IT support or digital workplace services, ideally in a multi-site and international environment.Strong expertise in ServiceNow incident and request management.Solid background in Level 2 support for Windows workstations, peripherals, standard business applications, and connectivity.Proven experience in hardware and software provisioning, installation, configuration, and troubleshooting, as well as IT onboarding and offboarding processes.Advanced / fluent command of both Spanish and English (C1 level, mandatory for daily communication with local users and international teams).Desired Knowledge (Plus):Knowledge of Microsoft 365, endpoint management tools, Active Directory, mobile devic

📌 On-Site It Support Specialist (Madrid)
🏢 K-Lagan
📍 Madrid