Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more

We are seeking a highly motivated Customer Success Manager (CSM) to execute our Shared Success program, designed to deliver scalable, proactive engagement to a large pooled portfolio of customers. This role is adecuado for someone who thrives in a fast-paced environment, is passionate about customer success, and can balance strategic thinking with operational excellence
WHAT YOU'LL DO
- Maintains a strong understanding of the company’s solutions and emerging cybersecurity trends to offer valuable insights to customers and protect their interests.
- Provides expert guidance on product capabilities, ensuring solutions are




customized to fit customer-specific needs and industry requirements.
- Clearly articulates the business impact of the company’s solutions to help customers achieve their strategic objectives.
- Establishes and manages the customer journey, ensuring each phase—from
onboarding to renewal—drives satisfaction, adoption, and retention.
- Leverages customer data and metrics to proactively identify opportunities for improvement, manage risks, and drive customer success strategies.
- Develops and implements tailored action plans based on customer goals, ensuring alignment with both customer objectives and internal business strategies.
- Proactively monitors customer health and engagement, deploying strategies to address risks and optimize customer outcomes, reducing the likelihood of churn.
- Builds strong relationships across customer organizations, working with
stakeholders from frontline teams to executive leadership to align company
solutions with

📌 Customer Success Manager (España)
🏢 Fortra
📍 España