We are looking for a
BMC TrueSight / Helix Monitoring Specialist
to administer, optimize, and evolve enterprise monitoring and observability platforms based on
BMC TrueSight Operations Management (TSOM)
and
BMC Helix Operations Management (HOM)
. The role focuses on monitoring implementation, event management, automation, incident resolution, and continuous service improvement.
Key Responsibilities
Platform Administration
- Manage and maintain BMC Helix and BMC TrueSight environments.
- Administer Presentation Server, TSIM, App Visibility, and Helix components.
- Monitor platform health, capacity, and upgrades.
Monitoring & Knowledge Modules
- Deploy and manage PATROL Agents and Knowledge Modules (KMs) on Windows and Linux.
- Configure monitoring policies, thresholds, and alerts.
- Create dashboards, service views, and operational reports.
Event Management & Policies
- Design and maintain event collection and correlation policies.
- Configure enrichment,
deduplication, prioritization, and alert noise reduction.
- Manage CMDB integrations and policy documentation.
Automation & Integrations
- Develop integrations using REST APIs.
- Automate operational tasks, deployments, and monitoring configurations.
- Create scripts for customization and bulk administration.
Support & Operations
- Provide L2/L3 support for monitoring platforms.
- Troubleshoot issues related to agents, events, and monitoring policies.
- Drive continuous improvement and platform optimization initiatives.