Mativ is a general leader in specialty materials headquartered in Alpharetta, Georgia. The Company offers a wide range of critical components and engineered solutions that connect, protect, and purify our world.
We are seeking a highly motivated
Senior Quality Engineer
to act as the primary quality interface for customers in the
Medical Devices, Healthcare, and Hygiene sectors
. The successful candidate will be responsible for ensuring customer satisfaction through effective quality management, complaint handling, problem-solving, change management, customer audits, and continuous improvement initiatives.
This position requires a strong customer-oriented mindset, excellent analytical and communication skills, and proven experience in structured problem-solving methodologies. Knowledge of
EDANA standards
, customer-specific requirements, and
automotive quality methodologies
is highly desirable.
Key Responsibilities
Customer Quality Management
- Serve as the primary quality contact for customers in the Medical, Healthcare, and Hygiene sectors.
- Build and maintain strong customer relationships regarding quality performance and expectations.
- Support customer business reviews, quality meetings, and development projects.
- Ensure effective communication and timely resolution of customer quality concerns.
- Monitor customer quality KPIs and lead improvement initiatives when required.
Customer Complaints and Problem Solving
- Lead investigations of customer complaints, claims, and non-conformities.
- Utilize structured problem-solving methodologies such as 8D, Root Cause Analysis, and CAPA to identify and eliminate root causes.
- Prepare and communicate technical reports, corrective action plans, and responses to customers.
- Coordinate cross-functional teams to ensure timely and effective issue resolution.
- Verify the effectiveness of corrective and preventive actions.
Change Management
- Lead and coordinate Change Management activities related to products, specifi
📌 Quality Engineer (Andoáin)
🏢 ITASA
📍 Andoáin