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The position

We are looking for a proactive IT Helpdesk Engineer to join our dynamic and fast-paced team. In this role, you will be the go-to person for ensuring that our employees have the tools, support, and guidance they need to work efficiently and securely. You will handle everything from troubleshooting day-to-day IT issues to managing critical infrastructure, including network connectivity, endpoint security, and device management.

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Responsibilities

• Handling Helpdesk Tickets

• IT support for office infrastructure - WiFi, Network Connectivity

• Managing devices through WorkspaceOne

• Management of Endpoint Security through Carbon Black

• Onboarding and Offboarding users

• Image laptops to get them ready and wipe laptops according to procedures

• Keep records of assets up to date

• You will also collaborate with the wider general team to streamline operating procedures and enhance the experience for IT users

You have

• Experience of helpdesk and desktop support

• Ambitious, driven,



and able to handle pressure and prioritise tasks

• Good automation skills or working towards this

• Excellent communication skills with all stakeholders

• An understanding of Local Area Networking including WiFi and related security concepts

• Management of connectivity in small sites, firewalls, switches, APs

• Some experience with supporting the following applications Okta, Google Suite Workspace, Tempworks or any ATS

• Enthusiastic about technology and adaptable to change

• Excellent documentation skills

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About us
Job&Talent; is a world-leading, AI-powered workforce management platform for frontline industries. We help companies boost productivity and efficiency at scale, while giving workers the tools they need to thrive. Our mission is simple: to empower the people who make the world go round.

Built on deep industry expertise, cutting-edge technology, and smart AI agents, our end-

📌 HQ - Junior IT Helpdesk Engineer (Madrid)
🏢 Jobandtalent
📍 Madrid