Customer Care Advisor (Palma)

Customer Care Advisor (Palma)

16 oct
|
WW Talents
|
Palma

16 oct

WW Talents

Palma

We are looking for Dutch-Speaking Customer Support Agents to join international teams in Athens and Thessaloniki. Depending on the project, you may provide customer service, after-sales support, technical assistance, claims support, or support for business customers Working Location: Athens or Thessaloniki, Greece Work Model: On-site Language: Dutch – C1/C2level English: B2–C1, depending on the project Salary: €1,300 gross/month (paid over 14-months)+ bonus(depending on the project)+Full relocation package (4 weekshotel accommodation+airport pick up+flight ticket+real estate agency fee) Working Schedule: Monday–Friday, with occasional weekend shifts depending on the project Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position Your Responsibilities - Handle customer inquiries via phone, email, and chat. - Provide accurate and professional customer support. - Troubleshoot product, service, account, payment, or technical issues. - Assist with deliveries, repairs, replacements, refunds, and claims.



- Explain product and service information clearly to customers. - Manage customer interactions and case information using CRM systems and internal tools. - Escalate complex issues when necessary and follow up until resolution. - Maintain accurate documentation and meet quality and performance targets. Requirements - Dutch proficiency at C1 level, both written and spoken. - English proficiency at B2–C1 level, depending on the project. - Strong communication and active listening skills. - Good problem-solving and multitasking abilities. - Customer-focused and solution-oriented approach. - Comfortable working with computers, CRM systems, and multiple digital tools. What We Offer - €1,300–€1,500 gross monthly salary, depending on the project. - Performance/productivity bonuses on selected projects. - Transportation support on eligible projects. - Comprehensive training and onboarding. - Professional development opport

📌 Customer Care Advisor (Palma)
🏢 WW Talents
📍 Palma

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