Albanian Speaking Customer Service Agent About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm with a strong presence across Europe, connecting exceptional multilingual talent with leading organisations in the customer support services sector and beyond. With a reputation built on integrity, excellence, and a genuinely candidate-first approach, we have proudly placed thousands of professionals in rewarding careers across the continent. At Mercier Consultancy Group, we don’t just find you a job — we help you build a career and a life you love. Job Overview Mercier Consultancy Group is currently seeking a motivated and professional Albanian Speaking Customer Service Agent to join a dynamic, fast-growing customer support services team based on‑site in Sofia, Bulgaria. This exciting Albanian‑speaking job opportunity places you at the heart of a world‑class support operation, where you will serve as the primary point of contact for Albanian‑speaking customers,



delivering outstanding service experiences across multiple communication channels. If you are searching for Albanian‑speaking jobs or exploring Jobs in Bulgaria that offer genuine career progression, exceptional training, and a truly international environment, this Albanian Speaking Customer Service Agent position in Bulgaria is the idóneo next step for you. Key Responsibilities * Deliver prompt, courteous, and professional customer support to Albanian‑speaking clients via phone, email, and live chat channels * Accurately identify customer needs, troubleshoot issues, and provide effective resolutions in a timely manner * Maintain detailed and precise records of all customer interactions within the company’s CRM system, ensuring full compliance with data protection standards * Escalate complex or unresolved cases to the appropriate internal teams while ensuring seamless communication and follow‑up with the customer * Consistently meet an

📌 Albanian Speaking Customer Service Agent (Gerona)
🏢 Mercier Consultancy Group
📍 Gerona