French Speaking Customer Service Agent About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the integral Customer Support Services sector, ensuring both our clients and candidates achieve long-term professional success. Job Overview We are currently seeking dedicated professionals to join our client's growing team for a French Speaking Customer Service Agent position in Bulgaria. This role is a fantastic opportunity to kickstart your career in the vibrant Customer Support Services industry while enjoying a fully supported relocation experience in a thriving European hub. Key Responsibilities * Act as the primary point of contact for French-speaking clients, delivering exceptional service in the Customer Support Services sector. * Resolve customer inquiries via phone, email, and live chat with precision and empathy.



* Maintain detailed records of customer interactions within our CRM to ensure high-quality service standards. * Collaborate with international team members to troubleshoot complex issues and identify process improvements. * Stay updated on company product knowledge to provide accurate and efficient support to all French-speaking users. * Exceed quality and performance targets set by the management team to ensure world-class customer satisfaction. * Contribute to a positive, collaborative environment at our on-site facility in Sofia. * Native or fluent French (spoken and written) is mandatory for this role. * Valid EU passport or a valid work permit for Bulgaria. * Previous experience in the Customer Support Services industry is highly preferred but not required. * Excellent communication and problem-solving skills, with a focus on client satisfaction. * Ability to thrive in an on-site office environment located in Sofia, Bulgaria. * Strong comman

📌 French Speaking Customer Service Agent (León)
🏢 Mercier Consultancy Group
📍 León