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SLS Barcelona

What youll do
We are looking for a Night Supervisor to join the team at SLS Barcelona. Under the guidance of the Night Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction.

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- Undertake a review of end-of-day takings against logged reports.
- Conduct nightly audits, reporting, and balancing for all departments and hotel functions and meticulously reconciling accounts to ensure accuracy.
- Ensure credit card system reconciles to daily transaction lists.
- Monitor, observe and assist in evaluating team member performance.
- Manage overnight reservations and check-ins, providing efficient and friendly service.
- Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.
- Greet and assist guests in a warm, courteous, and professional manner.




- Handle cash and credit transactions, ensuring the accuracy of guest billing.
- Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.
- Ensure all telephone calls are answered as quickly and efficiently as possible.
- Report any issues to the correct department and check to ensure the work has been completed.
- Ensure that the reception and public areas are clean, tidy and presentable at all times.

What's in it for you...

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- The opportunity to join an innovative, fast-growing, international group thats committed to not just building new hotels but building a integral brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team thats very passionate about creating great hospitality experiences and exploring new locations

📌 Night Supervisor (Barcelona)
🏢 Turijobs
📍 Barcelona