At Gong, you will join a company built on innovative products, ambitious goals, and passionate people
We are shaping the future of revenue intelligence and we want people who are excited to build what comes next
You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other
Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact
If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career
As a Renewal Manager at Gong, you’ll play a critical role in ensuring our SMB customers continue to see value and renew their partnership with Gong
You’ll drive the end-to-end contract renewal process, identify expansion opportunities, and collaborate cross-functionally to ensure a seamless customer experience
You will also contribute to improving efficiency and retention through our renewals playbook, operational workflows, and customer engagement strategies
Own the renewal process from initial outreach to contract execution,
ensuring on-time renewals and reducing churn
Lead commercial negotiations by developing pricing proposals, overcoming objections, and ensuring win-win contract agreements
Drive customer engagement through live interactions, leveraging data insights to reinforce Gong’s value and alignment with customer goals
Identify upsell and expansion opportunities within existing accounts by uncovering needs for additional seats, products, or services
Manage renewal forecasting and pipeline in Salesforce, tracking renewal progress, risks, and deal velocity
Collaborate cross-functionally with Digital Customer Success, Sales, and Operations to accelerate renewals and improve processes
Develop and refine renewal processes by advocating for system improvements and automation to increase efficiency
Mitigate churn risk by identifying at-risk customers early and executing tailored renewal strategies
Mana
📌 Renewal Manager (Madrid)
🏢 Gong
📍 Madrid