We are seeking a

Business Solution Architect

to lead the business design of complex Salesforce-enabled transformation initiatives. You will act as a trusted advisor to senior stakeholders, connect strategic objectives with customer and employee journeys, and translate operating-model and process needs into cohesive solution concepts. The role combines industry consulting, business architecture, Salesforce advisory, presales, and delivery leadership, with a focus on outcomes rather than a single product or project.

Responsibilities

Lead business discovery, executive interviews, and cross-functional workshops to define objectives, pain points, capabilities, value drivers, and transformation priorities

Assess current-state operating models, processes, customer journeys, data flows, and technology landscapes, then define target-state business architecture and roadmaps

Translate business needs into solution vision, capability maps, process models, epics, use cases, requirements, and measurable success indicators

Shape Salesforce-enabled transformation across the core portfolio,



including Sales Cloud, Service Cloud, and Experience Cloud, complemented by one or more advanced capabilities such as Agentforce and Salesforce AI, Data Cloud, Revenue Cloud, Marketing Cloud, Health Cloud, Life Sciences Cloud, or other industry solutions

Identify and prioritize AI-agent opportunities, define human and agent responsibilities, guardrails, adoption needs, and expected business outcomes

Define business data requirements and activation scenarios, including unified profiles, segmentation, consent, analytics, personalization, and data stewardship

Design end-to-end revenue and customer lifecycle processes, including lead-to-cash, quote-to-cash, service, retention, and partner or channel operations

For Life Sciences engagements, contribute domain expertise across commercial, medical, clinical, patient services, and MedTech processes, with attention to compliance and auditability

📌 Business Solution Architect (Madrid)
🏢 Epam Systems
📍 Madrid