Role Purpose

The AI Developer / Software Engineer helps evolve Omilia's Drive-Thru Voice AI solution for Quick Serve Restaurants. The role works across the whole product — engineering and AI/LLM development, conversation analysis, and customer work — on a live system used at scale in thousands of restaurants. The balance across these areas shifts with project needs.
Accountabilities

Engineering — Build features, fix bugs, test and deploy releases, and integrate with client systems
AI/LLM — Prototype AI features, fine-tune LLMs for voice ordering, and turn them into production solutions
Conversation analysis — Review real dialogs, assess performance, and identify improvement opportunities
Customer work — Gather business requirements and build the application logic to meet them
Key Responsibilities

Build product features and fix bugs for the Drive-Thru Voice AI solution, including testing and deploying releases
Integrate with client systems as required for assigned work
Prototype AI features and fine-tune LLMs for voice ordering,



turning promising prototypes into production solutions
Review real drive-thru dialogs, assess performance, and identify opportunities to improve accuracy and user experience
Work with customers and internal stakeholders to gather business requirements and implement the application logic that meets them
Shift effort across engineering, AI/LLM, conversation analysis, and customer work as project needs change
Communicate clearly in English in both technical and customer-facing contexts, and deliver within demanding deadlines
Requirements

Required:
Academic degree in Computer Science, Computational Linguistics, Natural Language Processing, a related field, or equivalent experience
At least 1 year of experience as a Software Developer or AI Engineer
Excellent command of spoken and written English
Excellent communication skills; customer-facing
Ambition, enthusiasm and eagerness to learn, with aptitude for analytical and creative thinking and s

📌 AI Developer (Madrid)
🏢 Omilia
📍 Madrid