This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Personal VIP Manager (Evening Schedule) based in Spain.
Join a dynamic international technology environment specializing in digital products and B2B services within the iGaming industry. As a Personal VIP Manager, you will build and maintain strong relationships with high-value customers, helping them stay engaged and enjoy a personalized experience across digital platforms. You will monitor customer activity, identify opportunities to reconnect with inactive users, and deliver tailored support that strengthens long-term loyalty. Through proactive communication across email, messaging platforms, and phone calls, you will address customer needs and promote relevant platform features. Working in a collaborative, fast-paced team, you will have the opportunity to develop your customer relationship management skills and contribute directly to user engagement and retention. This fully remote position offers a stable evening schedule,



professional development opportunities, and a supportive culture that values initiative, flexibility, and continuous learning.
Accountabilities:
Monitor and manage a portfolio of VIP customers, maintaining strong relationships and ensuring consistent, personalized communication.
Develop and implement engagement strategies to maintain customer activity, strengthen loyalty, and encourage continued participation across digital platforms.
Identify inactive or disengaged customers and proactively initiate contact to re-engage them and encourage their return.
Analyze customer behavior, preferences, and activity patterns to identify opportunities for tailored support and improved customer experiences.
Provide personalized assistance by understanding individual customer needs, responding to inquiries, and recommending relevant platform features and services.
Manage incoming and outgoing communications through multiple ch

📌 Personal VIP Manager (Cárcer)
🏢 Jobgether
📍 Cárcer