Role Purpose The AI Developer / Software Engineer helps evolve Omilia's Drive-Thru Voice AI solution for Quick Serve Restaurants. The role works across the whole product — engineering and AI/LLM development, conversation analysis, and customer work — on a live system used at scale in thousands of restaurants. The balance across these areas shifts with project needs.
Accountabilities
- Engineering — Build features, fix bugs, test and deploy releases, and integrate with client systems
- AI/LLM — Prototype AI features, fine-tune LLMs for voice ordering, and turn them into production solutions
- Conversation analysis — Review real dialogs, assess performance, and identify improvement opportunities
- Customer work — Gather business requirements and build the application logic to meet them

Key Responsibilities
- Build product features and fix bugs for the Drive-Thru Voice AI solution, including testing and deploying releases
- Integrate with client systems as required for assigned work
- Prototype AI features and fine-tune LLMs for voice ordering,



turning promising prototypes into production solutions
- Review real drive-thru dialogs, assess performance, and identify opportunities to improve accuracy and user experience
- Work with customers and internal stakeholders to gather business requirements and implement the application logic that meets them
- Shift effort across engineering, AI/LLM, conversation analysis, and customer work as project needs change
- Communicate clearly in English in both technical and customer-facing contexts, and deliver within demanding deadlines

Requirements Required:
- Academic degree in Computer Science, Computational Linguistics, Natural Language Processing, a related field, or equivalent experience
- At least 1 year of experience as a Software Developer or AI Engineer
- Excellent command of spoken and written English
- Excellent communication skills; customer-facing
- Ambition, enthusiasm and eagerness to learn, with aptitude for analytic

📌 AI Developer (Vitoria-Gasteiz)
🏢 Omilia
📍 Vitoria-Gasteiz