Portuguese Speaking iRobot Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and general industry leaders. As a specialist in recruitment for high-growth sectors, we pride ourselves on delivering bespoke career opportunities that define success for our candidates and excellence for our clients.
Job Overview
We are currently seeking a dynamic individual to join a prestigious team for a Portuguese Speaking iRobot Support Specialist position in Bulgaria. This role is a unique opportunity to thrive in the innovative consumer electronics sector, providing top-tier technical assistance to clients while enjoying one of the most exciting international career experiences among the available jobs in Bulgaria.
Key Responsibilities
Provide expert technical support and troubleshooting for innovative consumer electronics products, specifically within the iRobot ecosystem.
Manage incoming customer inquiries via phone, email, and live chat,



ensuring the highest level of satisfaction for Portuguese-speaking users.
Diagnose hardware and software issues with precision, guiding users through effective solutions in the consumer electronics space.
Document customer interactions accurately within our CRM systems to maintain high quality-assurance standards.
Collaborate with international support teams to stay updated on the latest consumer electronics product launches and updates.
Translate technical documentation and support guides to ensure seamless communication for our Portuguese-speaking market.
Contribute to the continuous improvement of the support experience by identifying recurring issues and suggesting process enhancements.
Native or fluent Portuguese (spoken and written).
Valid EU passport (mandatory).
Proven passion for consumer electronics and modern smart-home technology.
Strong communication skills and a customer-centric mindset, typical of successf

📌 Portuguese Speaking iRobot Support Specialist (Madrid)
🏢 Mercier Consultancy Group
📍 Madrid