Portuguese Speaking Customer Care Experts
About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and BPO solutions. We specialize in connecting top-tier talent with world-class organizations, providing expert guidance for those seeking professional growth in rewarding, high-impact roles.
Job Overview We are currently recruiting for the Portuguese Speaking Customer Care Experts position in Greece, a unique opportunity for language professionals to advance their careers within the vibrant Customer Support Services industry. This role offers an immersive professional experience for candidates looking for high-quality Portuguese-speaking jobs in an international environment.
Key Responsibilities Deliver exceptional support to clients via phone, email, and live chat within the Customer Support Services sector
Maintain high levels of customer satisfaction by resolving inquiries efficiently and professionally




Represent prestigious international brands while upholding the highest standards of service excellence
Document all interactions accurately within the internal database system
Collaborate with cross-functional teams to identify service improvements and process efficiencies
Participate in ongoing training sessions to stay updated on product knowledge and communication best practices
Provide personalized assistance to ensure long-term customer loyalty and positive brand perception
Requirements Native or fluent Portuguese (spoken and written) is required for this role
Excellent command of the English language to facilitate international communication
Valid EU passport (mandatory)
Strong empathy, active listening, and problem-solving abilities suited for the Customer Support Services industry
Ability to thrive in a remote work environment while remaining fully engaged with the team
Previous experience in customer-facing roles is considered an advantage
Benefits What We Offer
Compet

📌 Portuguese Speaking Customer Care Experts (Madrid)
🏢 Mercier Consultancy MD
📍 Madrid