What we need from you
Excellent communication and strong interpersonal strong skills
Business language and tools acumen
Certificate of Professional Competence in Basic Floor and Accommodation Operations (HOTA 0108) or equivalent experience demonstrating the knowledge required for the role.
3+ years total experience in a luxury hotels enviroment
Direct supervisory experience over a Housekeeping team, or an equivalent combination of education and work experience
Must speak local language- Spanish and English in a high level is a MUST
Position may have additional qualifications per brand standard
Knowledge and experience in the laundry/linen department would be an advantage.
Leadership and team management skills.
Strong focus on luxury and ultra-luxury customer service.
Proficiency in Microsoft Office (Excel and Word)
Experience with OPERA/OPERA Cloud + HUB or similar operating systems would be an advantage
Willingness to work rotating shifts, Monday to Sunday, excluding days off
What you can expect from us
We give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both insid