Role Overview We are looking for a ITOM Architect for one of our customer who has an expertise in:-
The Lead IT Operating Model (ITOM) Architect will drive the end-to-end design and operationalization of a general, platform-centric IT Target Operating Model. This role is responsible for bridging executive digital strategy with ground-level organizational structures, establishing governance frameworks, defining global vs. regional decision rights, and aligning platform delivery models across enterprise domains (e.g., ERP, Integration, Cloud/Infrastructure, Data & AI).
Key Responsibilities Target Operating Model Design: Define and refine the global IT Target Operating Model blueprint, shifting from traditional siloed/regional IT functions to a modern platform-centric and product-driven model.
Executive & Stakeholder Alignment: Lead alignment sessions with C-suite stakeholders (CDIO, CIO, CFO, Business Leads) to secure buy-in on ITOM design principles, North Star vision, and trade-offs.
Governance & Decision Rights: Establish global IT governance charters, decision rights (RACI),



steering committee mechanisms, and business relationship management (BRM) interfaces.
Platform Architecture & Mapping: Group applications and technology capabilities into Business and Tech Platforms (e.g., SAP/ERP, ServiceNow, Data/AI, Digital Portals).
Change & Capability Strategy: Assess org readiness, identify skill/role gaps, and define transition paths for key leadership and platform roles.
Global IT Decision Rights Matrix & Governance Framework
Business & Tech Platform Capability Model
Required Skills & Qualifications Experience: 12+ years in technology consulting or enterprise corporate IT leadership roles, with at least 5 years leading global ITOM, IT transformation, or IT M&A;/carve-out initiatives.
Operating Model Expertise: Proven track record implementing platform-centric, product-led, or matrixed global IT operating models in multi-national industrial or complex corporate environmen

📌 ITOM Architect (Madrid)
🏢 Ubique Systems
📍 Madrid